Privacy Policy

Kolani is a phone system and contact center operated by Spell Solutions LLC. For information submitted through this website, Spell Solutions LLC is the data controller.

1000 Main Street, Suite 2300, Houston, TX 77002, USA
info@spell.solutions

Information you send us. The contact form asks for your name, work email address, company, phone number and a short message. Name, email and the message are required; company and phone are optional. If you email or call us instead, we receive what you choose to send.

Standard server logs. Like any website, ours records technical request data, such as IP address, browser user agent, the page requested and a timestamp. We use these to keep the site available and to investigate abuse.

This site sets no advertising or analytics cookies, runs no third-party tracking scripts and does not build a profile of your browsing.

• To reply to your inquiry and arrange a walkthrough or proposal.
• To follow up about Kolani where you have asked us to, and to keep a record of our correspondence with you.
• To keep the website running, secure and free of automated abuse.
• To comply with legal, tax and accounting obligations that apply to us.

We do not sell your information, and we do not share it with advertisers or data brokers.

When you submit the contact form, the details you entered are sent to a customer relationship management system operated by Spell Solutions LLC on its own Amazon Web Services infrastructure in the United States, and are seen by the Spell Solutions people who handle Kolani inquiries. The website itself is also hosted on Amazon Web Services in the United States.

If you contact us from outside the United States, your information will be transferred to and processed in the United States.

This notice covers the website. Calls that businesses handle on Kolani, including recordings, transcripts and summaries, are processed under the agreement between Spell Solutions LLC and that business, and under that business's own privacy notice. A current list of service providers used by the Kolani platform is available on request from info@spell.solutions.

We keep inquiries and the correspondence that follows for as long as we need them to deal with your request and our relationship with you, and records we are required to keep for legal, tax or accounting reasons for as long as that obligation lasts. If you ask us to delete your information sooner, we will, unless we are legally required to keep a particular record.

You can ask us at any time to show you the personal information we hold about you, correct it if it is wrong, delete it, or stop contacting you. Email info@spell.solutions and we will act on the request. We may ask you to confirm your identity first, so that we do not hand your information to someone else.

Depending on where you live, you may also have specific rights under laws such as the EU or UK GDPR or the California Consumer Privacy Act. We honor access, correction and erasure requests for the data described in this notice regardless of where you are.

Traffic to this site is encrypted in transit with TLS, and data is encrypted at rest by the storage services we use. Access to inquiries is limited to Spell Solutions staff who need it. No system is perfectly secure, and we do not claim otherwise.

This is a business website. It is not directed to children, and we do not knowingly collect information from anyone under 16. If you believe a child has sent us information, email info@spell.solutions and we will delete it.

We may update this notice as the product and our processes change. The date at the top of the page shows when it was last revised.

Questions about this notice, or about information we hold, go to info@spell.solutions, or write to Spell Solutions LLC, 1000 Main Street, Suite 2300, Houston, TX 77002, USA.